Order Processing & Shipping

Orders begin processing once payment has been successfully confirmed.

Processing Times

• In-stock hair: Typically ships within 2–3 business days.
• Custom orders, including wigs: Typically ship within 7–10 business days, unless otherwise stated on the product page.
• Business days are Monday–Friday, excluding holidays.
• Processing time is separate from shipping/delivery time.
• Expedited shipping, when available, does not shorten processing time.

If we are unable to ship your order within the stated processing timeframe, we will contact you with an updated estimate and available options, including cancellation and a refund where required by applicable law.

Domestic Shipping

Domestic orders are shipped through USPS.

Once an order has shipped, USPS delivery typically takes an additional 2–3 business days, depending on the destination and shipping service selected.

Delivery estimates are not guaranteed. Weather, holidays, carrier delays, and other circumstances outside of Official Growth Garden's control may affect delivery times.

If you need your order by a specific date, please contact us before purchasing so we can confirm product availability and provide an estimated timeline.

We strongly recommend waiting until your hair arrives before scheduling an installation.

International Orders

International orders may be shipped through UPS, FedEx, or DHL, depending on the destination and shipping arrangements.

International orders may require additional processing time for shipping arrangements, documentation, and customs requirements. Delivery times vary based on the destination, carrier, and customs clearance process.

The domestic delivery estimate does not apply to international orders.

Customs, Duties & Taxes

International customers are responsible for any applicable:

• Import duties
• Tariffs
• Taxes
• Customs clearance fees
• Brokerage fees
• Storage fees
• Other fees charged by the destination country, customs authority, or carrier

These charges are separate from Official Growth Garden's shipping fees unless expressly included at checkout.

Official Growth Garden does not cover or reimburse customs-related charges except where required by applicable law.

Customers are responsible for promptly providing any information or payments required to complete customs clearance. Delays, unpaid charges, or failure to respond to customs or carrier requests may result in delivery delays, storage fees, or the package being returned.

Refused or Unclaimed Packages

Refusing delivery or failing to pay applicable customs charges does not automatically qualify an order for a refund.

If a package is returned because it was:

• Refused by the customer
• Unclaimed
• Delayed due to unpaid customs charges
• Shipped to an incorrect address provided by the customer

Any eligible refund may be reduced by actual, nonrecoverable costs associated with shipping, return shipping, customs, or storage, to the extent permitted by law.

Additional shipping charges may apply if the customer requests that the order be reshipped.

Shipping Address & Order Information

Customers are responsible for providing an accurate:

• Shipping address
• Email address
• Phone number

Please carefully verify your information before completing checkout.

If you notice an error, contact us immediately at support@officialgrowthgarden.com. Address changes cannot be guaranteed once an order has entered processing or shipped.

If an order has already shipped to an incorrect address entered by the customer, the customer is responsible for contacting the carrier to request an intercept or other available delivery solution.

Official Growth Garden is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Stolen, Damaged & Delivered Packages

Tracking information will be provided once your order ships.

If your package:

• Appears to be lost
• Arrives damaged
• Is marked as delivered but cannot be located

Please contact us promptly so we can assist with the appropriate carrier investigation.

For damaged packages, please keep the original packaging and take clear photographs of the damaged item and packaging. These may be required when filing a claim.

Official Growth Garden is not responsible for packages that are marked as delivered by the carrier but are subsequently lost or stolen. Customers should contact the carrier directly to report and resolve delivery issues.

If a package is returned to Official Growth Garden due to an issue such as carrier handling or an incorrect address, we will review the circumstances and, where applicable, provide a replacement or store credit within 5 business days of receiving the returned package.

Return Policy

We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a store credit or exchange in accordance with the requirements below.

Return Requirements

All eligible returns must:

• Be requested by contacting support@officialgrowthgarden.com
• Be postmarked within 14 days of the purchase date
• Be in new, unused, and unworn condition
• Include all original labels and packaging
• Meet all other requirements outlined in this policy

Items that do not meet these requirements may be ineligible for a return, exchange, or store credit.

Return Process

To initiate a return, email support@officialgrowthgarden.com to request a Return Merchandise Authorization (RMA) number.

Do not send a return before receiving an RMA number.

Once an RMA number has been provided:

1. Securely package the item in its original packaging.
2. Include the RMA number as instructed.
3. Mail the package to:

Official Growth Garden LLC
99 Wall Street #1187
New York, NY 10005
United States
Attn: Returns — RMA#

Customers are responsible for all return shipping costs.

We strongly recommend using a trackable shipping method and retaining proof of shipment until the return has been processed.

Return Processing

Once your return is received, Official Growth Garden will inspect the item to determine whether it meets the return requirements.

Please allow at least 10 days from receipt of the returned item for the return or exchange to be processed.

You will be notified by email once your return has been processed.

Eligible returns will be issued as store credit or an exchange, as applicable. Returns do not automatically qualify for a cash or original-payment-method refund unless required by applicable law.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• RAW Hair Collection
• FOR NATURALS Hair Collection
• Hair products
• Grooming tools

Sale Items

All sale items are FINAL SALE and cannot be returned or exchanged, except where required by applicable law.

Defective or Damaged Products

If you receive a defective or damaged product, please contact support@officialgrowthgarden.com as soon as possible.

Please include your order number and clear photographs of the product and packaging. We will review the issue and, where appropriate, arrange an exchange, store credit, or other remedy required by applicable law.

Important Information

If you need your order by a specific date, please contact us before placing your order. Purchasing an item does not guarantee delivery by a specific date unless that timeline has been expressly confirmed by Official Growth Garden.

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.

Questions

If you have questions regarding our shipping or return policies, please contact:

Official Growth Garden LLC
Email: support@officialgrowthgarden.com